CITY OF LONDON

You are in the section:
City of London > Services > Leisure and culture > Records and archives > Family Research > FHRS Terms and Conditions

Family History Research Service - Terms and Conditions


Our terms

London Metropolitan Archives (LMA) is a department of the City of London Corporation. Click here for details of the City of London’s legal notices.

In addition:

We will take reasonable steps to deliver the information you request in the time you specify.

Enquiries will normally be dealt with within four calendar weeks.

Only material currently available to members of the public in our office will be researched. If a record is access restricted or too fragile it will not be possible to carry out research on it.

If the information which you have requested cannot be found within the time you specify, we will report back to you. You may then choose either to receive written details of our search so far or to have the search continued. If the latter, you will be asked to advance an additional
payment, at the standard rate - you will be able to purchase up to a further two and a half hours work.

Whilst every effort will be made to supply the information requested, there can be no guarantee that
the search will produce a positive result in any individual case. In the event that we are unable to provide the information requested, we will, where known, advise you of any alternative sources or repositories that you might research.

At any time you may cancel your order. You will then be entitled to a refund based on the
unexpended balance of the time originally requested.

A written report will be sent which will contain a listing of all the sources checked on your behalf and a transcript or copy of the information relevant to your particular enquiry. The charge for the service includes for up to six copies (in total) of individual records. The cost of providing any documents (for instance photocopies, certificates, prints from microfilm, or scanned copies) that are additional for the purpose of the research requirement will be levied at the rates as advertised elsewhere on this website.
LMA provide the material set out in any report and any other information in good faith but accept
no liability for any errors or omissions in the report or the research provided.

The material provided is for personal use only and may not be used for commercial purposes.
In the event that you require research for commercial purposes please contact the LMA Enquiry Team.


Valid XHTML 1.0 Transitional