Tell us what you think
We welcome your feedback. The housing team is committed to
providing a high standard of services and your comments will help
us to measure how well or badly we are doing.
To make any general comments please contact:
Department of Community and Children's Services
PO Box 270
Guildhall
London EC2P 2EJ
Tel 020 7332 1636
Email
Complaints
If your feedback is more serious we have a procedure for
complaints. It is important to distinguish between a complaint and
for example, a request for repairs. Reporting that a repair is
needed is not a complaint - reporting that it has been done badly
is a complaint. So if
- We have done something wrong, or
- We have failed to provide a particular service, or
- You are dissatisfied with the way we deliver a particular
service, or
- You are not happy with the way that you have been dealt with in
person, by letter or telephone, or
- You believe that you have been treated unfairly
Please let us know by
making a complaint.