Cambridge House
Cambridge House is now the provider of advocacy services for
adults in the City of London. Cambridge House offers advocacy
support to people over 18 years of age who are resident in the City
of London with a health, social care or special educational
need.
You can make a self-referral or referrals can be made by
friends, family members, professionals etc.
If you want to know more or want to make a referral to the
service, please use the following details;
Tel 0207 358 7000
Fax 0845 305 2160
Email advocacy@ch1889.org
Post 131 Camberwell Road, London SE5 0HF
You can contact us Monday – Friday between 9am and 5pm
Download theCambridge House leaflet about City
of London Advocacy (PDF, 1mb)
Download the Cambridge House referral form
(PDF, 103kb)
Download the Cambridge House Accessible referral
form (PDF, 83kb)
Please post forms to the address above
Michael’s Story
Michael was unhappy with the medications he was taking for a
health condition as they were causing him severe side effects which
he was finding difficult to cope with. He asked for an
Advocate to help him arrange a meeting with his doctor to ask if
they could change his medications. After meeting with Michael
to find out why he was unhappy with his current medications and
what Michael wanted to do, Michael’s advocate helped him to request
a meeting with the Community Mental Health Team. The Advocate
also supported Michael at the meeting with the psychiatrist where
Michael was able to explain the effects of the medications on his
quality of life and request a review of the medications he is
taking.
Outcome
Following on from the meeting, Michael’s medications were
reviewed and he was prescribed different medications. Michael’s
quality of life has improved as a result and he is now able to go
out and participate in various social and educational activities
that he was unable to before.
Gladys’ Story
Gladys was awaiting hip replacement and was no longer able to
use her bathroom without being helped. Following an
assessment by the Occupational Therapy Team it was clear that she
needed her bathroom to be adapted to make it easier and safer for
her to use it. Gladys had asked her Housing Association to
make the adaptations to her bathroom eight months ago but despite
many phone calls, she had not received any answer.
The advocate met with Gladys and looked through the assessment
made by the Occupational Therapy Team and the letter Gladys had
sent to her Housing Association. The advocate explained the duties
of housing association as registered social landlord to Gladys and
provided information about her rights in those circumstances.
Gladys’ advocate helped her to write a complaint to her housing
association about the length of time she had been waiting for a
response and to ask for an answer about the adaptation request.
Outcome
After two weeks of sending the complaint, Gladys received a
letter from her landlord apologising for long delay in getting back
to her. The Housing Association has also confirmed that they will
be funding the adaptations of her bathroom. At the end of that
month, Gladys’ bathroom was finished and she is now able to take a
shower without help and feels more
independent.