Advice and support for consumers in the City of
London is provided by the Citizens Advice consumer
service.
This is a telephone and online consumer advice service, which is
supported by local authorities and by the Office of Fair
Trading.
The Citizens Advice consumer service provides clear, practical
consumer advice to help consumers sort out problems and
disagreements with suppliers of goods or services. From
overcharging to faulty goods, and dodgy workmanship to reporting
dishonest traders and scams, The trained advisers are ready to
offer individual solutions for individual problems.
The Citizens Advice consumer service works in partnership with
Trading Standards , providing first level advice and information on
a wide range of consumer problems.
Complaints requiring further investigation or assistance are
referred to Trading Standards or other advice services.
To speak to an adviser, please call 08454 04 05 06 (Minicom users
should call on 08451 28 13 84).
To email The Citizens Advice consumer service please use
the online form on the Directgov website.
Link to Citizens Advice Consumer Service Online
Form
A wide range of consumer information and advice is also
available online from the
Directgov website
More useful help and information can be found at
www.tradingstandards.gov.uk
www.oft.gov.uk
www.everythingregulation.org.uk
If you are based outside the city, please visit the
Trading Standards Central website to find your
local trading standards department.
Product recalls
For more information on product recalls visit
http://www.tradingstandards.gov.uk/
Teachers and students
If you are a teacher or student, information and lesson plans
can be found at the
Ask Cedric website.
For further information about Trading Standards, tel 020 7332
3406 or email
tradingstandards@cityoflondon.gov.uk